🧭 Scenario · Make the call
The address that lives in a thousand places
The situation
An online shop stores each order as a row that includes the customer's full shipping address, copied right into the order. A loyal customer with 600 past orders moves house. The team updates her address, but the script only touches 580 of her order rows — 20 are missed. Now the same customer shows two different addresses depending on which order you look at, and nobody's sure which is current.
You haven't read about this exact system. That's the point — walk the three questions a designer asks: what's really wrong, what fixes it, and what does the fix cost?
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Diagnose
Read past the story. What's the REAL problem — not what the feature does, but what's actually going wrong?
Look past the story. What's the REAL problem here?