🧭 Scenario · Make the call
The site that works by number but not by name
The situation
You just set up a new web server. When you type its raw address — a string of numbers like 203.0.113.7 — straight into the browser, the site loads perfectly. But when you or a friend types the friendly name you bought, 'mycoolsite.com', the browser says it can't find the site. The server is up, healthy, and serving pages fine — it just won't answer to its name.
You haven't read about this exact system. That's the point — walk the three questions a designer asks: what's really wrong, what fixes it, and what does the fix cost?
1
Diagnose
Read past the story. What's the REAL problem — not what the feature does, but what's actually going wrong?
Look past the story. What's the REAL problem here?